1) Delivery Lead-Time
Upon success ordering online, you will receive a confirmation from us within 2 business days with your order details. Updates of inventory status and estimated delivery window will be provided. Delivery usually takes between 7-60 days depends on inventory status.
Chinese New Year 2023, Factory and warehouse holiday Jan 10- Feb 15th 2023. Delivery resume by Feb 20th.
Please kindly note that all delivery fees quoted here are for reference only and are subject to change depending on the actual circumstances. The delivery cost calculation is based on the total amount of each order.
Delivery Fees for different local districts:
| Purchase | HK Island, Kowloon, NT | *Other Locations |
| < $10000 | $250 | +$150 |
| > $10000 | FREE | +$150 |
**For Islands, Restricted districts, Mui Wo and other places, Please contact Marbulous Concept for enquiries.
Premium Installation Service: Premium Service may be provided upon request with additional charges. The Service includes dismantling of packaging, assembly of products and removal of all package trash. (We provide additional old furniture disposal service.*) The above service can be selected in each product page. Please refer to the respective product webpage for actual fees required for the installation service.
All delivery services are restricted to the following conditions:
Delivery rescheduling needs to be made 3 days in advance of the original delivery date. Late notification will result in a $200 penalty.
For Bed, Sofa, Dining table, book shelves and cabinets, $300 will be charged for every floor. For other items, $50 will be charged for every floor.
Additional Service Fee may be charged at the time of delivery by the courier(s), if 1) wooden boards must be laid for the lobby/walkway, and/or 2) the courier vehicle is unable to reach the delivery address requiring additional travel by foot of 50-metre or more than 3 minutes.
Please contact Marbulous Concept for more details.
*Disposal of old furniture service
With the purchase of our furniture, you may enjoy our old furniture disposal service with additional charges.
- Disposal service provided by Marbulous Concept has to be arranged 3 days before delivery.
- Customers are required to send the details of the old furniture with photos to us at info@marbulousconcept.com or +852 9368 0226.
- Disposal services may not applicable in some special conditions, please contact us for more details.
- Disposal charge is based on the sizes and gross weight and may differ according to the specific conditions.
- Charges are implemented by the agent for its services.
- Marbulous Concept accepts no liability for the disposed furniture.
- Marbulous Concept reserves the final right to interpret the terms and conditions herein.
3) Refund and Exchanges
If your items received with damaged, faulty, wrong delivery, please contact us by email within 48 hours upon delivery at info@marbulousconcept.com
with photo as proof. Requests for exchange after 48 hours would not be accepted. To be eligible for an exchange, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
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